We take pride in the help and guidance we offer

Our team is committed to personal involvement in what we do for our customers

We work closely with your stakeholders — including your IT teams — as specific requirements emerge; implementation, onboarding/training, and configuration review

1

The engagement process and what to expect

The flexigrant team brings personal care and attention to every customer engagement.

2

Collaborate

We work closely with your stakeholders — including your IT teams as specific requirements emerge.

3

Commit

We commit to getting the solution set up the way that works for you, ensuring success based on your criteria and meeting with easy, well-informed, and enthusiastic user adoption.

4

Confirm

By ensuring that flexigrant works for you in the manner best aligned for the activities, workflows, data requirements, and goals of your organisation. We deliver a pragmatic solution combined with technology vision that adds value and removes barriers to the way our customers’ organisations work.

Implementation

From discovery to go-live we guide your team through every step of the implementation process, which typically takes 13 weeks. Your implementation consultant will work in partnership with you to configure flexigrant to meet your needs and support your processes.

Getting you ready: Success foundations

From discovery to go-live we guide your team through every step of the implementation process, which typically takes 13 weeks. Your implementation consultant will work in partnership with you to configure flexigrant to meet your needs and support your processes.

DISCOVERY

Pragmatic/light touch agile planning; a shared effort to pin down requisite outcomes

IMPLEMENTATION PLANNING

Creation of easy-to-follow plan focussing on full team inclusion and setting groundwork for adoption

IMPLEMENTATION

With plan approved, implementation begins; if data migration required then data integrity reviewed

CONFIGURATION REVIEW & UA TESTING

Iterative adaptation to your needs depending on user feedback

USER ADOPTION

Comprehensive training to empower users

Ensuring and supporting your success

Our Customer Success team will give you all the details you need to know about your solution, guiding you through the Support Portal, Account Management, and the service levels you will receive as part of the flexigrant family.

The team will support you into the future, helping you to take full advantage of flexigrant in ensuring smoother workflows, greater insights from your data, and exploring the platform’s deeper functionally as it becomes appropriate for you.

ONBOARDING AND TRAINING

Our onboarding process includes flexigrant training to ensure your team is ready to start working with the software from Day One and is delivered by a member of the flexigrant team.

Configuration Review
Improve processes
Manage risk
Maximise value
Slide 1
Improve processes
Manage risk
Slide 3
Maximise valuet

The flexigrant Configuration review assesses how you are currently utilising flexigrant, such as the features you are using and how your grant scheme’s forms and processes have been configured. We evaluate how effectively you are using flexigrant, and whether there are areas that could be improved.

We also review any pain points you may have identified and assess any staff training requirements. Following the review, we present a summary of our findings and recommendations on possible improvements you can make to flexigrant, to alleviate and mitigate any issues identified.

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